Shipping policy

SHIPPING & DELIVERY POLICY

ORDER PROCESSING

Orders are usually confirmed and prepared within 1–2 business days.

Our customer care team or delivery partner may contact you to confirm your order details before dispatch.

Orders placed during weekends, public holidays or promotional campaigns may require additional processing time.

ESTIMATED DELIVERY TIMES

• Cairo and Giza: 2–5 business days  
• Other governorates: 3–7 business days  
• Remote areas: up to 10 business days

Delivery times begin after order confirmation and remain estimates. Unexpected delays may occur due to weather, public holidays, high order volumes or courier conditions.

SHIPPING FEES

The applicable shipping fee appears during checkout before you complete the order. Fees may vary depending on the delivery location and current promotions.

ORDER TRACKING

When tracking becomes available, we may send the tracking details by SMS, WhatsApp or email.

You may also contact our customer care team with your order number for an update.

DELIVERY ATTEMPTS

Please provide a complete address and an active phone number.

The courier may contact you before delivery. Failure to answer or receive the order may result in a delayed or cancelled delivery.

ADDRESS CHANGES

Contact us as soon as possible if you need to change your delivery address. We cannot guarantee address changes after dispatch.

OPENING THE PACKAGE

Package inspection before payment depends on the courier’s operating policy. Please contact us immediately if your order arrives damaged, incomplete or incorrect.

SERVICE AREA

We currently deliver within Egypt. Some remote locations may require additional delivery time or may not be covered by our courier.

CONTACT

Phone/WhatsApp: [01043858235]  
Email: [kirolosyousef23@gmail.com]