Refund policy

REFUND & EXCHANGE POLICY

We want you to feel confident in your Nana Jeans purchase. If the fit or colour is not right, you may request an exchange or return within 14 days of receiving your order.

ELIGIBILITY

To qualify for an exchange or return:

• The item must be unworn, unwashed and unused.  
• All original tags and packaging must remain attached.  
• The item must be returned without stains, odours, damage or alterations.  
• You must provide your order number or proof of purchase.

Items that do not meet these conditions may not be accepted.

EXCHANGES

You may exchange an eligible item for another size or colour, subject to availability.

The customer covers the exchange delivery fees unless the item arrived damaged, defective or different from the order.

If the requested replacement is unavailable, you may choose another available item or request a refund.

RETURNS AND REFUNDS

After receiving and inspecting the returned item, we will notify you whether we approved the refund.

Approved refunds will be processed using the original payment method where available. Cash-on-delivery orders may require a bank account or approved electronic wallet for the refund.

Original delivery fees are non-refundable unless we sent an incorrect or defective item.

Refund processing may take 5–14 business days after approval, depending on the payment provider.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect item, contact us within 48 hours and send:

• Your order number  
• Clear photos or video of the item  
• A photo of the shipping label  
• A short description of the issue

We will review the request and arrange the appropriate solution.

COLOUR AND APPEARANCE

Product colours may appear slightly different due to lighting, photography and screen settings. Minor colour differences do not indicate a defect.

HOW TO SUBMIT A REQUEST

Contact our customer care team:

Phone/WhatsApp: [01043858235]  
Email: [kirolosyousef23@gmail.com]

Please include your full name, order number and the reason for the request.

This policy does not limit any rights available to customers under applicable Egyptian consumer protection laws.